StayClear help centre
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Public health partnerships
Resident access, local intelligence and delivery.
Data and privacy
What partners see and how privacy thresholds work.
Reporting
Reach, engagement, outcomes and local patterns.
Discuss a pilot
Scope, distribution and implementation support.
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Public health teams
Public health teams
Resident access, local reporting and programme delivery.
How can councils use StayClear?
Councils can fund resident access, promote StayClear through local channels and review aggregate programme reporting.
What is the value for public health teams?
StayClear combines a practical resident intervention with local insight into reach, engagement, risk moments and reported outcomes.
How can residents find the service?
Distribution can use council websites, campaign pages, QR codes, libraries, money advice, wellbeing services, community groups and partner referrals.
What does the public health dashboard show?
The dashboard covers resident reach, activation, reminder delivery, engagement, risk patterns, access routes, demographic reach and reported outcomes.
What information stays with the resident?
Personal goals, reminder wording and individual schedules stay in the resident’s account. Council reporting uses agreed programme-level measures.
How are outcomes reported?
Reports show response coverage alongside resident-reported avoided deposits, protected amounts, helpfulness and baseline-to-follow-up change.
Can public health teams preview the dashboard?
Yes. StayClear provides a demonstration account with fictional data for procurement and programme planning.
What can a council pilot include?
A pilot can define geography, eligibility, distribution routes, funded places, reporting measures, governance and review dates before launch.
Gambling operators
Gambling operators
Private intervention journeys, customer protection and implementation.
How can gambling operators use StayClear?
Operators can fund independent StayClear access and signpost customers during safer gambling journeys.
Where does StayClear fit in a customer journey?
Offer it after a customer interaction, limit change, cooling-off decision, self-exclusion discussion or request for more control.
What does the customer control?
The customer controls their account, goals, reminder wording, timing and delivery preferences.
What reporting can operators receive?
Agreed reports can cover funded access, activation, delivery and aggregate engagement.
Can StayClear support safer gambling teams?
Yes. It gives customers an independent action they can carry into everyday life between account interactions.
How should operators evaluate a pilot?
Agree adoption, activation, engagement and customer feedback measures before launch, then review them beside existing customer-protection activity.
Banks
Banks
How StayClear can sit beside gambling blocks, bank feeds and financial wellbeing support.
How can banks offer StayClear?
Banks can fund access after a gambling-block activation, vulnerability disclosure, complaint or support-team contact.
How does StayClear work with gambling blocks?
The bank block restricts eligible gambling payments. StayClear reminds the customer of their goal and next action before a known pressure point.
Does a bank pilot need transaction-data integration?
A first pilot can begin through referrals and funded access. Transaction-triggered journeys can follow after separate technical and governance review.
What does the customer control?
The customer chooses their reminders, timing, wording and any optional data connections.
What reporting can banks receive?
Agreed reports can cover referrals, funded access, activation, delivery and aggregate engagement.
How can a bank evaluate StayClear?
Track uptake and engagement, then compare suitable support measures such as block retention, repeat contact and customer feedback within the agreed pilot design.
Employers
Employers
Voluntary employee wellbeing access with private, employee-controlled reminders.
How can employers offer StayClear?
Employers can fund voluntary access through wellbeing, benefits, payroll education and financial support channels.
What can StayClear help employees protect?
Personal reminders can support goals around pay, bills, debt recovery, sleep, focus and relationships.
What does the employer see?
Employers receive agreed programme totals. Employees control their reminder plans and wording.
Can managers refer an employee?
Managers can share the access route as part of a supportive conversation. The employee decides whether to join.
How does StayClear fit with existing benefits?
Place StayClear beside employee assistance, financial wellbeing, debt support, mental health services and occupational health.
How can employers evaluate a pilot?
Review awareness, activation, continued use and aggregate feedback. Use workforce outcomes only where the pilot design and data quality support them.
Organisations
Organisations
Funding, access codes, reporting, privacy, pilots and implementation.
What is organisation-funded access?
An organisation pays for eligible people to use StayClear for an agreed period or programme.
How do access codes work?
Eligible users enter a code or follow a campaign link. The account then receives the funded access attached to that programme.
Can StayClear create a dedicated landing page?
Yes. Campaign pages can carry the organisation’s route, eligibility information and call to action whilst keeping the StayClear experience consistent.
What does implementation involve?
Agree the audience, access route, funded places, communications, support pathway, reporting, governance and review timetable.
What reporting is available?
Reporting can include access, activation, delivery, engagement, feedback and aggregate outcomes, subject to programme scope and privacy controls.
How are small groups protected?
Reporting combines small groups at the agreed disclosure threshold to reduce identification risk.
Can StayClear support a local or national campaign?
Yes. Tagged links, QR codes, partner referrals and dedicated landing pages can connect campaign activity to aggregate uptake.
How do we discuss a partnership?
Use the organisation contact form to share your audience, geography, expected reach, preferred launch date and reporting needs.
Still need help?
Contact us about accounts, partnerships or another question.