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General

General

How StayClear works, privacy, delivery and accounts.

What is StayClear?

StayClear sends personalised email and SMS reminders before risky gambling moments. You choose the goal, timing, wording and action for each reminder.

How does StayClear work?

Choose a moment when gambling pressure often rises, add what you want to protect and set one useful action. StayClear brings that plan back at the time you choose.

Who is StayClear for?

StayClear is for adults who want help reducing or stopping gambling. It works best for recurring moments such as payday, sports fixtures, late nights, stress and loss chasing.

Why does timing matter?

A reminder is most useful before the urge or routine takes over. StayClear lets you place a short pause at a predictable risk moment.

How are reminders delivered?

Base plans include email reminders. Premium plans add SMS where delivery is supported.

How much does StayClear cost?

Current prices appear on the pricing page and before checkout. Organisation-funded access may cover the subscription for eligible users.

Can I pause or change reminders?

Yes. You can edit, pause, skip or resume reminders from your account.

What happens after a reminder arrives?

You can rate its timing and wording, record any action you took and adjust your plan. That feedback helps keep future reminders relevant.

Does StayClear use AI?

Optional AI features can draft reminder wording from the information you choose to share. You control whether to use them.

How does StayClear protect privacy?

StayClear uses secure account access and limits personal information to the purposes described in its privacy policy. Funded programmes use agreed aggregate reporting.

How does StayClear work with other gambling support?

Use StayClear alongside GAMSTOP, Gamban, bank payment blocks, GamCare, NHS treatment, peer support and free debt advice according to your needs.

Where can I get urgent help?

Call 999 or go to A&E if there is immediate danger. The Help now page lists gambling, mental health and debt support services.

Individuals

Individuals

Setting goals, action plans, wording, timing and using StayClear privately.

How do I create my first gambling reminder?

Create an account, choose a risk moment, write a short reason to pause and add one action. Review the plan and activate reminders.

What makes a useful goal?

Choose something specific and personal, such as protecting rent, sleeping better, reducing debt or enjoying sport with less betting.

What should I write in a reminder?

Use a few clear words that matter to you. “Rent first. Close the app and transfer the money now” gives both a reason and an action.

What is a risk moment?

A risk moment is a time or situation when gambling becomes harder to resist. Common examples include payday, a match, drinking, stress, boredom, isolation and the hours after a loss.

What action should I add?

Choose one step you can take immediately, such as closing an app, moving money, calling someone, going outside or opening a support service.

Can I use my own wording?

Yes. Your goals, reasons and actions shape the reminder, and you can edit them at any time.

How many reminders can I set?

You can add up to 20 weekly or monthly risk windows to an active reminder profile.

What if a reminder arrives at the wrong time?

Rate the timing, then change the day, time or time zone in your account.

Can I reduce gambling instead of stopping completely?

Yes. Set a goal that fits the change you want, then choose limits and actions that make it measurable.

How do I stop gambling or betting online?

Close the current session, protect essential money and block the routes back. Combine GAMSTOP, device blocking and bank gambling controls, then prepare one action for your usual risk moments.

How can I block gambling on my phone and bank card?

Install gambling-blocking software on every device, remove betting apps and saved payment details, and activate your bank's gambling block. Add GAMSTOP for online operators licensed in Great Britain.

Can I gamble safely by setting a limit?

A limit can reduce financial exposure, but it cannot remove the risk of harm or guarantee control. Repeated limit changes, borrowing or chasing losses are signs to stop and use stronger protection.

What should I do about gambling debt?

Stop new losses, protect housing and other priority bills, list every balance and contact a free debt adviser. Use gambling blocks alongside the debt plan so new losses do not reopen it.

Does betting affect your credit score?

A debit-card betting payment does not normally appear as a credit account. Betting can affect your credit position indirectly through borrowing, overdrafts, high balances, missed payments or defaults.

What is the difference between GAMSTOP and Gamban?

GAMSTOP is identity-based self-exclusion for online operators licensed in Great Britain. Gamban blocks gambling sites and apps on protected devices. Using both covers more routes.

What should I do after chasing losses or a gambling relapse?

Stop the session, protect the money that remains and tell someone. Restore the blocks around the route you used and return to specialist support as soon as possible.

Can StayClear use my gambling or transaction history?

You can upload a gambling-history or transaction file, add your own notes or connect supported banking data. These options help identify patterns you want reflected in your plan.

Can someone else see my reminders?

Your account holds your reminder plan and wording. Choose discreet previews if other people can see your phone or email notifications.

How do I cancel or delete my account?

Manage the subscription from your account settings. Account deletion closes the account and stops active services.

Still need help?

Contact us about accounts, partnerships or another question.

Contact StayClear
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